legal
Privacy Policy
Last updated: January 2025 · Effective immediately
What we collect
When you use Kivee, we collect the information needed to run your academy — nothing more. This includes:
- Account information: name, email address, and password
- Academy data: student profiles, session schedules, payment records
- Usage data: how you interact with the app, which features you use
- Device information: device type, operating system, and browser
We do not collect information from your students' devices or require them to create an account.
How we use it
Your data is used exclusively to provide and improve Kivee. Specifically:
- To run your academy: managing students, payments, and schedules
- To send transactional emails: payment confirmations, reminders
- To improve the product: understanding which features are used most
- To provide support: diagnosing issues and answering questions
We don't use your data for advertising, and we don't build profiles to sell to third parties.
Data sharing
We share data only with the services needed to operate Kivee:
- Payment processors (to handle billing securely)
- Cloud infrastructure providers (to store and serve your data)
- Email delivery services (to send notifications)
All third-party providers are contractually required to protect your data and may not use it for any other purpose.
Data retention
We keep your data for as long as your account is active. If you close your account, we delete your data within 30 days, except where we're required to keep it for legal or tax reasons (typically up to 7 years for financial records).
Your rights
You have full control over your data. You can:
- Access and export all your academy data at any time
- Correct or update any information in your account
- Delete your account and all associated data
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at the address below. We'll respond within 7 business days.
Contact
Questions about your data or this policy? Reach out directly.